Recently my fiance had surgery at a local hospital. We could not have been surrounded with a happier, nicer group of staff. This was my (our) first experience with the hospital system here in the Triangle (but then, do you really want many experiences?), but I still did not expect the level of service we received. I expected a name to be called, to be pointed this way or that, brusque demeanors. But instead, as I watched, everyone working there just seemed happy. They smiled even when alone, they cracked jokes, they called out to each other and said things like “Have a great evening!”. A happy staff means happy customers, typically. But in my past hospital experiences, I had not yet encountered it.
Every single person was kind, looked us in the eye, asked questions, made us feel comfortable, and had bedside manners to be rivaled. Before I was even allowed to take him home I thought, goodness, I almost want to sign up for a surgery–so we don’t have to leave! Now, how ironic is that? Not wanting to leave the hospital because you’re having a good time. Yes, it goes against logic; logically I wanted to get us home so I could continue to care for him. But it also got me thinking–
What is a place you received some of the best service? The challenge: it must be a place you never thought you’d have such a good experience.
