Southwest Airlines has arguably the best customer service of any airline. You can be well assured of being treated equally and wonderfully–I’ve certainly never had a complaint. But those customers who create trouble, mistreat the employees, or otherwise make the experience a pain for those around them get a hand-signed letter from the CEO of Southwest Airlines himself: “Fly someone else.”
Remember the adage “the customer is always right?”
We’ve all seen and heard horror stories where the customer took that adage a little too close to heart.
You’ll always come across “that” customer, or even a few at the same time, who make frivolous returns, scream in front of other customers over the most minor of infractions, harp on you about your prices, haggle for a discount, and then go across the street and buy from your competitor anyway.
